Easter Weekend 2024: Important Delivery Information

Rethinking Packaging: Our Commitment to Sustainability

At our core, we're dedicated to minimising the environmental impact of our operations, especially when it comes to packaging. Traditionally, the packing used to deliver products to your doorstep has been single-use. Designed solely for transportation, this approach not only generates unnecessary waste but often relies on plastics that end up in your household bin. We recognise the need for change. That's why we're actively working towards reducing our packaging footprint and eradicating single-use plastics from our supply chain. Our Strategy for Sustainable Packaging Our commitment to sustainability is reflected in several key initiatives: Compostable Mailing Bags: We prioritise shipping items in compostable mailing bags, significantly reducing our reliance on traditional plastics. Original Containers for Shipping: Where possible, products are shipped in their original packaging, eliminating the need for additional boxes. Eco-Friendly Packing Materials: We use paper-based packaging tape and source cardboard boxes from sustainable forests, aligning our practices with environmental stewardship. Recyclable Padding Only: On the rare occasion that padding is necessary, we opt for recyclable paper void fill over shredded alternatives, ensuring that our packaging materials are as eco-conscious as our products. What This Means for You Visibility of Items: Items may arrive in their original packaging, potentially revealing the contents. If privacy is a concern, you have the option to request discreet packaging at the time of order. Rest assured, sensitive items will always be shipped with your privacy in mind. Shipping Labels: To reduce waste, shipping labels may be placed directly on the product's original box. We understand accidents happen – if your package arrives with damage to the packaging, rest assured it will not affect your returns. Simplified Packaging: Expect to see some items shipped in plain, either compostable or recyclable packaging instead of branded boxes. This shift not only reduces waste but also our carbon footprint. Damage During Transit: While we strive for perfection, the occasional item may be damaged in transit. In such cases, we promise a swift replacement to ensure your satisfaction. Embracing these changes allows us to step closer to a more sustainable future, reducing our environmental footprint one package at a time. Your support and understanding play a crucial role in this journey towards sustainability.

Order by Phone: A new way to order.

Did you know you can now order by phone?   Are you tired of the hassle of online ordering? Do you prefer the convenience of ordering over the phone? Well, we have some exciting news for you! We are thrilled to introduce a new way to order: order by phone. With this new option, you can enjoy the ease of ordering without the need for a computer or an internet connection. Let's dive into the details and see how it works! How does ordering by phone work? Ordering by phone is as simple as picking up your phone and dialing our dedicated order hotline. Our friendly customer service representatives are ready to assist you in placing your order. Simply provide them with the details of the items you wish to purchase, and they will take care of the rest. What payment options are available? We understand that convenience is key when it comes to payment options. That's why we offer two convenient ways to pay for your order. You can choose to pay by card over the phone, providing your payment details to our customer service representative. Alternatively, if you prefer to pay online, we can email you a secure link to complete your payment at your convenience. What are the benefits of ordering by phone? Ordering by phone offers several benefits that make it a great option for many customers. Firstly, it eliminates the need for a computer or an internet connection, making it accessible to everyone. Whether you're at home, at work, or on the go, you can easily place your order with just a phone call. Secondly, ordering by phone allows for a more personalized and human touch. Our customer service representatives are here to assist you every step of the way. They can answer any questions you may have, provide recommendations, and ensure that your order is accurate and to your satisfaction. Lastly, ordering by phone can be a time-saving option. Instead of browsing through a website and navigating various pages, you can simply communicate your order directly to our representative. This can be especially helpful if you have a complex order or if you're in a hurry. Give it a try! We are excited to offer this new way to order and we can't wait for you to try it out. Whether you're a long-time customer or new to our services, ordering by phone is a convenient and hassle-free option. So, the next time you need to place an order, give us a call and experience the ease of ordering by phone. We're here to make your shopping experience as seamless as possible!