Easter Weekend 2024: Important Delivery Information

Rethinking Packaging: Our Commitment to Sustainability

At our core, we're dedicated to minimising the environmental impact of our operations, especially when it comes to packaging. Traditionally, the packing used to deliver products to your doorstep has been single-use. Designed solely for transportation, this approach not only generates unnecessary waste but often relies on plastics that end up in your household bin. We recognise the need for change. That's why we're actively working towards reducing our packaging footprint and eradicating single-use plastics from our supply chain. Our Strategy for Sustainable Packaging Our commitment to sustainability is reflected in several key initiatives: Compostable Mailing Bags: We prioritise shipping items in compostable mailing bags, significantly reducing our reliance on traditional plastics. Original Containers for Shipping: Where possible, products are shipped in their original packaging, eliminating the need for additional boxes. Eco-Friendly Packing Materials: We use paper-based packaging tape and source cardboard boxes from sustainable forests, aligning our practices with environmental stewardship. Recyclable Padding Only: On the rare occasion that padding is necessary, we opt for recyclable paper void fill over shredded alternatives, ensuring that our packaging materials are as eco-conscious as our products. What This Means for You Visibility of Items: Items may arrive in their original packaging, potentially revealing the contents. If privacy is a concern, you have the option to request discreet packaging at the time of order. Rest assured, sensitive items will always be shipped with your privacy in mind. Shipping Labels: To reduce waste, shipping labels may be placed directly on the product's original box. We understand accidents happen – if your package arrives with damage to the packaging, rest assured it will not affect your returns. Simplified Packaging: Expect to see some items shipped in plain, either compostable or recyclable packaging instead of branded boxes. This shift not only reduces waste but also our carbon footprint. Damage During Transit: While we strive for perfection, the occasional item may be damaged in transit. In such cases, we promise a swift replacement to ensure your satisfaction. Embracing these changes allows us to step closer to a more sustainable future, reducing our environmental footprint one package at a time. Your support and understanding play a crucial role in this journey towards sustainability.